Whether it be delayed flights, long layovers or constant meals on-the-go, travel can be a stressful experience for many. With the added stress of keeping up with work tasks while away, a seamless travel experience is essential to ensure that business travellers maintain high productivity levels without compromising on their state of wellbeing.
With this knowledge, how can business managers reduce the stress of travelling while also ensuring cost containment and the completion of their overall programme goals?
Here are the top three ways we at CTM work with businesses to ensure your company goals and programme requirements are supported, without distorting the traveller experience.
1. Review your travel policy
An overly complex travel policy can make travel feel more stressful while a dated one will not address current traveller behaviours. Start off by refreshing your travel policy each year to reduce friction points and include elements focused on enhancing the traveller experience. Does your current policy address and include providers and channels that make life easier for your travellers? Be sure to consider new introductions such as ride-sharing, mobile wallet systems, trip disruption services, or other elements designed to reduce traveller friction.
Additionally, consider encouraging the use of downtime during business travel to promote the concept of “bleisure”. Whether at a travel policy level or as part of an overall employee wellness offering, this is an opportunity to take the repetition out of business travel for your staff.
2. Streamline and communicate travel tools
Communicate both your streamlined policy expectations with your travelling staff, but also remind them of the ways by which your travel programme and agency partner can make travel easier for your employees. Clearly communicate all tools, apps, and support resources available to your travellers. Make sure your online booking tools are mobile optimised and mobile apps are configured for the best possible traveller experience.
Consider additional dining programmes, data access subscriptions and apps that can help encourage wellness and keep travellers productive on the go. Streamline each step of the process, and optimise tools for shopping, booking, travelling, and reconciling expenses upon return.
3. Share perks and upgrades
Leverage your airline rewards and supplier negotiated perks to incentivise road warriors and reduce friction elements on high-stress trips. In addition to individual frequent flyer travel reward programmes, companies should leverage company and other supplier reward programmes to return perks to travellers—such as lounge access, seat upgrades, or status upgrades.
You can also leverage the frequency of your company’s travel into tangible rewards for your travellers. For example, monitor complex international itineraries for opportunities to redeem class upgrades for long-haul flights, improving the traveller experience and saving your travel budget. Where possible, look at your top travellers and use frequency as an indicator to distribute complimentary lounge access or seat upgrades on domestic flights. Finally, by honing in on specific elements of your travel programme and implementing regular surveys and feedback loops with your travellers, you can ensure that your traveller experience is fully optimised.