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CTM Technology Highlights 2019

CTM is committed to providing customers with solutions that better serve their travel needs. To demonstrate this commitment, we are continually developing and enhancing our own suite of leading travel technology.

In a 12-month period, the CTM tech team launched a range of features and enhancements to our travel technology. Below we have listed some of the highlights to the development of our online booking tool that directly benefit clients.

Building our own proprietary technology allows us to fully control our development roadmap. Using continual feedback loops and CTM User Labs coupled with an agile approach to technology development, we can respond quickly to user and market demand, within an everchanging technology landscape; developing technology and enhancements to existing features that our users have asked for.

CTM User Labs

Through feedback loops and CTM User Labs, we gain invaluable insights from the people who use our products, allowing us to deliver enhancements to our technology that directly benefit the user when they need it.

Agile Development

At CTM our UK-based technology teams operate on a development ‘sprint’ every two weeks. The focus of each sprint is based on captured feedback and emerging trends within the industry or our client base that demand attention. This iteration approach allows us to continually improve the solution.

Below we list some of the key updates to our CTM travel technology suite from the last 12 months.

Technology highlights 2019 V2-1

  • Split ticketing for rail
    Split ticketing allows users to purchase two or more single rail tickets for one journey, rather than one ‘return’ ticket. This can result in significant rail savings for our clients.
  • Get Me There
    When the user searches for a trip – from London to Paris, say – Lightning uses information from stored traveller profiles to recommend an end to end journey solution that may include, for example taxi from home to St Pancras, Eurostar options, taxi and hotel recommendations at the other end plus the return journey options. All the user has to do then, is simply click on the options they want and hit ‘book’, saving time and hassle.

  • Online hotel amends
    The ability to amend and cancel hotels within Lightning.

  • Fully customisable approval controls
    Approval rules based on active or passive, product types and product associated rate caps, all configurable to the traveller’s policy rules.

  • Air versus rail
    The ability to compare air and rail bookings simultaneously, resulting in savings.

  • Enhanced reporting templates
    Clients can run their own reports and create customised templates to pull the data.

  • Hotel Tagging
    Lightning now includes hotel tagging such as preferred/recent etc. This contributes to the driving of preferred hotel programmes to maximise benefits to clients and travellers.

  • Certified for visually impaired users
    Lightning has been certified for WCAG, allowing visually impaired bookers and travellers to use the platform independently. When the user hovers the mouse over the screen, they receive verbal instructions.

  • Configurable content
    Clients can configure Lightning around their travel policy (product/location/required approval, etc), as well as the role of the person making the booking.


Find out how CTM’s technology is revolutionising our customers’ travel management experience. CONTACT US:


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